Customer Help

Our happiness team is always here to assist.

Please have a look at our frequently asked questions.

Lightroom Presets are installable effects for Adobe Lightroom that can quickly and professionally transform your photo with one click..Each presets will give a certain look to your image after applying it. They’re carefully developed effects with a huge number of adjustments to variables including exposure, contrast, colour and many others.

The presets story give your images a special and unique style. They are easy to handle and save you a lot of time because all adjustments you need will instantly appear to your picture. Our presets were designed for use with Adobe Lightroom Lightroom CC Mobile or Adobe Photoshop Camera Raw (ACR).


All of your presets will be available as instant downloads in your account right after you bought them. The products will be stored in our private account on Dropbox. All your purchased products will be permanently stored in your account. Our products always come in DNG.files. Please follow the PDF Guide to installing and using the presets.


Your purchased products will be permanently stored in your account. There is no expiry date.


Our preset packs work with Adobe Lightroom 4, Lightroom 5, and Lightroom CC/Lightroom CC 2016 and Adobe Camera RawIf you have any issues with using or installing your presets please read the instruction guide PDF which will be delivered to you during your purchase.


All of our actions and presets are fully compatible with PC and Mac.


For convenience, we accepts PayPal and all major credit cards, including American Express, VISA, MasterCard via Stripe.


Nope, you don’t need to have an account to place an order with The Preset Story. You can simply shop, add items to the cart, and check out. When you place your order, you must provide an email address for order confirmations. once confirmed purchase, you receive an email with the summary of your purchase, from this mail you can download directly your presets Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.


Due to the digital nature of our products, we do not provide refunds or exchanges once they have been purchased, which is the industry standard. Please make sure that you have Adobe Lightroom® and that the version of your software is compatible with our products before proceeding with the purchase. If you have any questions about your purchase, we will happy to help you.


If you have any unanswered questions or further problems please write an email to support(@) and we’ll be happy to help!


We’ll do our best to respond to your question as quickly as possible.It is always possible to message us using the contact form on our site.


© 2019 The Preset Story. All rights reserved